Shipping and returns

Delivery

Your order comes with PostNord. Expected delivery time on order is 3-8 working days after order confirmation is received by mail, as long as all items are available in stock at time of order (3-10 days for international orders). All orders are processed and shipped Monday - Friday. Orders placed on weekends are processed on the next regular working day.

PS: We reserve the right to increase processing and delivery times during sales periods and holidays.

Shipping Cost

Mäele offers shipping at flat rate of 79 NOK within Norway with PostNord MyPack Collect regardless of the size and weight of your package.

*International prices is calculated in checkout by UPS.

Uncollected packages

For packages that are not picked up by the deadline, Mäele reserves the right to charge a fee of NOK 250 for the costs that the dispatch has incurred and the package is returned to the store. Unclaimed packages are normally not covered by the right of withdrawal.

Tracking

You can follow your parcel at postnord.no with the tracking number stated on the mailing confirmation you receive by mail. If you need the tracking number resent, we can always send you this via customer service.

*For pre-orders, see the unique delivery policy.

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Returns

Our policy lasts 14 days from you receive your purchase. If 14 days has gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange. 

*Underwear, bikinis and jewelry can not be refunded.

If you would like to make a return, please send your return to:

Mäele AS
Gjeble Pederssøns gate 20
5034 Bergen

Click here if you would like to book a return with Posten Norge.
Please save your tracking number for reference until the return is completed. We do not offer pre-paid return labels and customers must cover their own returns.

Your item must be unused and in the same condition you received it. It must also be in the original packaging with original tags attached. If the products has any signs of use, strong smell, makeup or spots, it is not eligible for a return.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

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Exchanges

Please return your items and place a new order.